Frequently Asked Questions
How long does shipping take?
Production and delivery typically take 3–7 business days within Germany.
Can I upload my own images or text?
Yes. You can add photos, names, or your own designs directly in the product editor.
How does personalization work?
Select your product, personalize it with your desired design, and view the preview directly online.
What payment methods do you accept?
We accept PayPal, Klarna, Apple Pay, Google Pay, and credit cards.
Can I return personalized products?
Since personalized products are custom-made, returns are only possible for defects or damaged items.
Where are the products manufactured?
Our products are manufactured by selected production partners in Europe.
Do I receive tracking information?
Yes. After shipping, you will automatically receive a tracking number via email.
Is there free shipping?
Yes, for orders over 60€, we offer free shipping within Germany.